Since I was investing a fair bit for a full tire swap I also told the manager that my car's steering wheel was slightly misaligned with the front tires and whether they would be able to fix it? It all seemed reasonable to me so I proceeded to choose the tires.
I was shown several tires among which lay the pair that had a manufacturing date of which I chose and went ahead with the purchase. As my car was handed over to the mechanics I was told that I could not enter the workshop as per their policy which sounded a bit odd to me but I did not think much of it. Later on when my car was ready and I went to drive it off I realized why I was not allowed in the workshop all along. The tires that were put in my car were not the ones I was shown.
The ones that were put in my car were manufactured in and not so naturally I got concerned as the rubber is recommended to have a best before date of 5 years following its manufacture.
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I walked to the branch manager and told him about my concern. He was well versed in this argument probably from experience and went on for a while not letting me get a single word in. I gave up and walked off to my car. Having sat on the driver's seat I noticed something else, the steering wheel was still misaligned with the front tires.
I got out from the car and discussed this with my mechanic, from whom I received another well versed mouthful about how a mainstream car like Nissan Patrol does not even have the mechanism to align the steering wheel with its front tires. I had had enough by now and just wanted to get out of the place so I started my car and drove it off. I had a gutter incident in my daughters car [wont go into that] but i had knocked the alignment out the day before her driving test and the steering wheel was not sitting centre so put her off in reversing and cornering etc.
I called early in the morning and they were happy to help out with an instant booking for wheel alignment and new tyre [as took big chunk out of the old]. They did not try to upsale me to anything more than i needed. The steering wheel is now in the correct position and new tyre fitted all whilst i waited and a competitive price.
My daughter passed her test and is now happily driving. Thankyou so much guys. Would highly recommend. Bob Jane Osborne Park have the worst scruples. We called the night before to get an offer of 4 tyres for the price of 3 and were booked in on the last day to get that deal. Come to payment time we were charged for 4 tyres and were told the brand they put on our car weren't on offer. We'd been told the night before over the phone they were. We were told that because we'd signed their paperwork they'd given us at payment stage we had to pay this full amount.
Appalling service to a customer, and in my view, nothing less than shonky practice. Thoroughly disgusted Osborne Park. Will not be going to any other franchise of theirs if this is considered ok to treat the public this way. Not stupid Osborne Park, burnt once and never again. By the way Bob Jane, I'm not interested in a shallow response from you how this isn't normal practice etc. Hello , I have preferred to visit this Bob Jane tyres stores because, Friendly team and one of the technicians name tej find the issue and fix it fast.
Thanks to crew. I visited the store this morning for a wheel alignment. I had booked the car in a couple of days ago and everything at check in this morning proceeded smoothly. The service was professional, efficient and friendly and the work was carried out in a timely manner. My previous visit was when I had four tyres fitted, balanced and aligned.
At that time I could not fault the service and the helpful and professional approach adopted by all staff. I would happily recommend the Bob Jane Southport store to anyone seeking tyres or associated services. These do not influence our content moderation policies in any way, though ProductReview.
Bob Jane T-Marts www. Write a review. Ask a question. Your trust is our top concern. Companies can't alter or remove reviews from ProductReview. Not great This is would have been a 4 star now will only be 1 star if that. Return Claim Made No. There are cheaper options out there Product Quality. Customer Service. Store Location Oakleigh. Mobile Tyre Shop.
Automotive Superstore. Mobile Auto Glass. Ozzy Tyres.
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The Car Kit Company. Store Location hornsby. Compare all. Excellent service!
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Store Location Marion Rd, Adelaide. Store Location Nowra. When I say no I mean NO!! Store Location Hobart. Excellent service from Jeremy I had to get my car tyres replaced and due to bad customer service and delayed towing service from Coles insurance could not reach the Granville centre before 5. Store Location Granville. After years of top service, one misunderstanding has been resolved after a consversation. Store Location Penrith. Bob Jane T-Mart tyre changing experience I needed to change all four of the tyres for my car. Edgecliff: fast, extra helpful, well priced I dealt with two fellows at the Edgecliff store - both were great.
Store Location Edgecliff. Store Location Perth. Hi, thanks for getting in contact with us. We're sorry to hear that you weren't happy with your experience at one of our branches. Please feel free to email us at feedback bobjane. Return Claim Made Yes. Store Location Mermaid Beach. Follow up customer service is bad Hi , I bought 4 premium tyres from them based on their advice and did all the tyre services until now.
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Avoid We to Bob Jane on a Sunday to get a tyre puncher fixed. Store Location Highpoint. I was recently conned by the staff at Bob Jane, and this is how they pulled it off I was recently conned by the staff at Bob Jane, and this is how they pulled it off I went to Bob Jane Main North Road, Adelaide to get my car's tires checked.
Hornsby store Fitted us in as an emergency. Very helpful and friendly staff. Great pricing. Dishonest, rip-off merchants Bob Jane Osborne Park have the worst scruples. Store Location Osborne Park. Great team and friendly. Reasonable price too. Excellent friendly service. Very happy and will continue to use the Southport store. Store Location Southport, Gold Coast. Went along with this and when I asked for a receipt on pick up after having all 4 tyres replaced, was told that they couldn't give me any confirmation of tyres purchased because, again- all negotiations done as above Only between head office and lease company.
I insisted on something to confirm work done and got a print out of labor and no info on anything else. Kenwick WA Custom Tyrepower 08 Derby WA Derby Tyrepower 08 Dongara WA Dongara Tyrepower 08 Ellenbrook WA Ellenbrook Tyrepower 08 Fremantle WA Fremantle Tyrepower 08 Geraldton WA Geraldton Tyrepower 08 Greenwood WA Greenwood Tyrepower 08 Harvey WA Harvey Tyrepower 08 Wangara WA Integrity Tyres 08 Jandakot WA Jandakot Tyrepower 08 Katanning WA Katanning Tyrepower 08 Mandurah WA Mandurah Tyrepower 08 Morley WA Morley Tyrepower 08 Midland WA Murphys Tyrepower 08 Northam WA Northam Tyrepower 08 Rockingham WA Rockingham Tyrepower 08 Myaree WA Tyrepower Booragoon 08 Broome WA Tyrepower Broome 08 Clarkson WA Tyrepower Clarkson 08 Denmark WA Tyrepower Denmark 08 Esperance WA Tyrepower Esperance 08 Exmouth WA Tyrepower Exmouth 08 Joondalup WA Tyrepower Joondalup 08 Kalgoorlie WA Tyrepower Kalgoorlie 08 Karratha WA Tyrepower Karratha 08 Kelmscott WA Tyrepower Kelmscott 08 Manjimup WA Tyrepower Manjimup 08 Newman WA Tyrepower Newman 08 Pinjarra WA Tyrepower Pinjarra 08