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Any concerns or complaints are logged and sent to the dealership management to review and seek to resolve.

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All positive feedback comes directly to me so I can pass to dealership management and recognise the success of their colleagues who have delivered great service. Our complaints handling process can be found here.

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All concerns will be investigated and responded to initially by the selling dealership or other relevant team. If not resolved, your concern may then be escalated. If we have been unable to resolve your complaint to your satisfaction you can contact:. Both bodies are Chartered Trading Standards Institute approved providers of alternative dispute resolution and we will respond to them if they contact us regarding your complaint. If your concern relates to any product regulated by the Financial Conduct Authority, you will receive an initial acknowledgement and a final response within 8 weeks.

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Before the final response is issued our central team will investigate the issue alongside the selling dealership. If we have not been able to resolve an FCA-regulated product complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service. Further information is available on their website www.

Visit Group Homepage. New Cars. Used Cars. Or come along and browse on our forecourts and indoor heated showrooms.

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We work with a wide range of finance suppliers to suit everyone. Angela Logan is Congratulations to Aiden Page who has now been with us for 1 year. Aiden works at our Ayr paint shop and is pictured being congratulated by Lawre We wish you happy motoring Kirsty! He was off enjoying his birthday so we are just catching up with him today for a wee bit of cake. Just a small line to thank Graeme Patrick on his first class sales.

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My daughter was over the moon with the service provided and we will definitely return to Bridgend in future. Thanks a Got my car without any hassle. Scott was a very helpful and friendly salesman. I would definitely buy from them in future. We purchased a new car from the Irvine outlet.

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They could not have been more helpful. The process was smooth and there were no issues whatsoever. Scott, who sold us the car, was especia Just bought a lovely car from Bridgend Irvine.

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  • The staff were very helpful and friendly, especially the Sales Executive, Scott Brankin who helped us with every aspect of the detailed pur Would recommend, did not pressure me to make a decision on A sterling service, thanks Bridgend Group. My experience at Bridgend was a good one, with no pressure at any point. The salesman approached us after a reasonable amount of time and assisted us very well on our three visits from Can't speak highly enough of Alan at Bridgend Kilmarnock, who from chatting to over the phone enquiring about a Honda Civic, to viewing it later that day, and him having it ready ea